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Sync tickets from Blackpoint’s SOC between Autotask PSA and CompassOne to reduce manual work, expedite security operations, and lighten your team’s workload. Now you can scale your operations and highlight issues directly to your team in your PSA.
Autotask + CompassOne
01Reduce redundant tasks
Automated ticket syncing between CompassOne and Autotask removes the need for manual updates whenever you receive a SOC ticket. Your team can focus on serving clients rather than jumping between platforms.
02Stop ticket drift and misconfigurations
When SOC tickets are automatically pushed to Autotask, there’s no risk of missing updates, stale statuses, or tickets that fall through the cracks.
03Keep the SOC informed on your progress
When your team updates a ticket status or adds a comment in Autotask, that change is automatically shared with the Blackpoint SOC. This gives SOC analysts visibility into where things stand on your side without your team needing to send a separate update.
04Manage everything in one place
Stop switching between CompassOne and Autotask to track the status of SOC incidents. With bidirectional awareness, your team can address Blackpoint-detected threats directly within the workflows they already use every day.
05Eliminate email-based alert management
Stop relying on email notifications from Blackpoint’s SOC to track incidents. With this integration, SOC alerts automatically generate tickets in your Autotask instance with mapped field, including queue, account, status, and priority, so nothing falls through the cracks.
06Scale without the overhead
As your customer base grows, the integration ensures your ticketing process doesn’t become a bottleneck. Automated syncing per client means less manual tracking regardless of how many clients you add.
07Straightforward setup
Create a new API user in your Autotask instance, enter the API credentials into CompassOne, configure your ticket settings, and let the automation begin.